Great food and service. Pretty clean too

We love Wu's! The people are very friendly and the food is fantastic. We usually get the wontons, egg rolls, and beef and broccoli, all of which are delicious. Wu's is our go-to Chinese restaurant in Nova.

One word...awful

I ordered (or tried at least) food from this place on Thursday for lunch. The man who answered the phone and took my order could not understand what i was saying to him. It took me a long time to make my order since he barely understood/spoke English. About 15-20 minutes after i made the order, i got a call back from a lady from Wu's asking me to tell her my address again.An hour passes...and still no food! I call the restaurant and it's the same guy who took my order. I tried to ask him where my food was since he had said 35-45 minutes, but it was a failed attempt!About an hour and a few minutes later my food arrives (and i'm furious!). To keep this short the order was WRONG! I did not think to check until after the delivery lady had left (stupid me). I ordered Hunan chicken w/ fried rice and Beef & Broccoli w/ fried rice, but got orange chicken w/ white rice and beef & broccoli w/ white rice.I call and guess who picks up...the same guy who took my order. I told him my order was wrong and i needed to get my money back. He did seem to understand me this time because he said my next meal was free. I told him "there will be no next time! This was my first and last time i order from there!" I asked to speak to a manager or the owner and for them to call me back.A few minutes later i get a call -from the lady who had called to ask me for my address -i tell her my food took over an hour to get delivered, it was the wrong order and i wanted a refund. She tells me that if i want a refund she has to come back and pick up the food and NEVER apologized! I felt OFFENDED when after i told her i had to go back to work and couldn't wait for her to come pick it up, she told me to leave the food outside!!!! She said unless she picked up the food she could not give me a refund! WHO DOES THIS?? WHAT KIND OF BUSINESS ARE THESE PEOPLE RUNNING?!?!?!I packed up our food (we had eaten a bit since we were on our lunch break and wouldn't have time to pick something else up) and gave it back to the delivery lady when she came to my doorstep to pick up the food a few minutes later. I am appalled by the way i was treated since it was Wu's Cafe's mistake!! I'm still waiting for my refund...DON"T ORDER FROM HERE!!! TERRIBLE TREATMENT FOR CUSTOMERS!!!